IT Service Manager CRM Software - IT Manager

Managing IT services can be a daunting prospect when considering the breadth of IT services that modern organisations generally have. 

Having the right solution to monitor business critical processes is paramount to ensure any potential issues are solved as quickly as possible and ultimately efficiency and productivity levels are consistently high.

The IT Manager Solution

Gap Consulting's IT Service Manager for Microsoft Dynamics CRM is the ideal service management solution for all sizes of business. IT Service Manager is based on the Information Technology Infrastructure Library (ITIL) framework and utilises the recognised concepts of Incident, Problem, Change and Configuration management.

Built for today's service desk environment, where CRM functionality is also a must, IT Service Manager can bring all your key business processes under control. 

The self-service portal provides the capability for the end user to raise new cases and view their status, and newly enhanced Microsoft Dynamics CRM dashboards give the ultimate insight to your service desk's performance.

The Benefits

  • Gain control of your website maintenance with built-in content management
  • Make more informed decisions using powerful visual reporting tools, to ensure productivity 
  • Bring your organisation together by easily extending Microsoft Dynamics CRM into other key business areas and avoid the deployment of multiple applications
  • Available for all deployment scenarios including CRM Online, On-Premise, and Partner Hosted.

"Our customised CRM platform has transformed the way we view and report on data.We’ve been able to add in new products and services seamlessly."
Jon Thorpe, Managing Director, ACS