Microsoft Dynamics CRM

Experience, innovation, customer service: helping you get the most out of your CRM system

Businesses can only succeed with good customer relations and this is where Microsoft Dynamics CRM is such a unique and powerful tool.

As a leading CRM Consultancy, GAP Consulting can provide the complete range of CRM solutions; from standard projects right through to complex 'xRM' on the Microsoft Dynamics™ CRM platform. We are a Microsoft Gold partner and we have the expertise to deliver the right solution for you.

Dynamics CRM at a glance:

Microsoft Dynamics CRM delivers comprehensive sales, service and marketing functionality underpinned by powerful activity management and workflow automation. It is a highly flexible development platform, so it can be extended with custom data entities, relationships and processes to support specific business needs. And, because it’s built using industry-standard technology, it easily adapts, grows and scales alongside any business.

Microsoft Dynamics CRM offers both on-premise and cloud-based CRM solutions to meet your unique business needs. It also works on your mobile devices, and has tools that can integrate data from social media directly into your CRM application.

Microsoft Dynamics CRM’s key strengths are:

  • Familiar and intuitive user experience through Microsoft Outlook or Internet Explorer.
  • Tracking of all customer interactions – emails, tasks, phone calls and appointments.
  • Marketing tools that provide flexible data segmentation, campaign management and response tracking.
  • Real-time sales pipeline from originating lead, through the opportunity to invoice.
  • Structured Customer Service through case management, service levels and contract management.
  • Powerful, configurable workflow for business process automation, support and alerting.
  • End-user reporting tools which include dashboards, charts and Excel reports for analytics.

Microsoft Dynamics CRM is used by 3.5 million users from 40,000 customers in over 80 countries. Let us show you how it can help your business.

“We have reduced costs by moving to Microsoft Dynamics, and yet maintained the quality of our service. GAP is very good at working to deadlines, budgets and getting the job done.”
Tim Lancaster, Transition Director, Carbon Trust