CRM for the Service Industry

Public sector organisations - government, educational institutions, healthcare and  not-for-profit agencies - are under increasing pressure to find new ways to reduce costs, increase transparency and improve their constituent services. 

In an environment where traditional organisations are sometimes reluctant to embrace new technology, how do you find the right system for your organisation? One that will give you the efficiencies you need, balanced with being easy to use and flexible? Welcome to Gap Consulting and Microsoft Dynamics CRM.

The Gap Public Sector Solution

We have helped numerous public sector and not-for-profit organisations benefit from Microsoft Dynamics CRM, giving them more control of their critical relationships, processes and services, and directly generating efficiencies. Let us help you make the most of the opportunities the Microsoft Dynamics CRM platform can bring.

The Benefits

  • Government – CRM gives you the tools to provide services more quickly and efficiently.
  • Public Services – empower your staff through innovative solutions and programmes to enable efficiency, drive constituent engagement and create sustainable economic and social opportunity for individuals.
  • Educational institutions –enhance educational productivity and manage the cost of learning. 
  • Public Safety and Justice – improve coordination between programmes and agencies, and streamline public safety management: track offenders, manage incidents, investigate crimes, and respond to emergencies.
  • Defence – implement a powerful and flexible application framework to help deliver defence and security solutions that are easy to use, providing real-time data and insights.
  • Healthcare - improve care delivery, lower costs, and help patients manage their care.

"We found Gap Consulting extremely professional and were impressed that they delivered on time and on budget. Being a charity, every penny counts so this was very important to us."
Stuart McSkimming, Head of IT, Shelter