The Smart Works vision of facilitating a woman’s journey into successful employment is complex to implement. It requires managing a database with accurate, reliable information to support funding applications; the ability to evaluate the process and the impact; and gaining insights and knowledge from the data available for effective strategic planning.
Smart Works selected Gap Consulting as their Dynamics 365 Customer Engagement Partner to create a digital platform that manages appointment bookings, client communications via SMS and supports outcome-based reporting for regional offices, referrers, partners and Government agencies. The platform is highly secure and offers significant capacity for growth.
As a result, Smart Works have doubled their booking throughput, set up new offices and can prove the success of their services to all their key stakeholders
Rosemary Ashworth, UK Head of Operations at Smart Works says:
“We have 100’s of referral partners who refer women to use our services such as Job centres, women’s charities, women’s refuges, and prisons. Dynamics 365 management information helps target services for referrers. This helps Smart Works recruit more referral partners locally, as we can now demonstrate service benefits. We can also identify types of referrers, for example, charities supporting refugees, who we need to engage with more because they currently refer very few people to us.”
“By keeping staff and volunteers up-to-date with achievements, it keeps them close to our mission. Dynamics 365 dashboards show what’s happening; for example, how many women were helped each week and if they were successful.”.