Gap Consulting Whitepapers

Below are a series of white papers that provide valuable insight into Microsoft Dynamics CRM, xRM and related solutions.

Latest Whitepapers


Whitepaper - transforming the way organisations sell

Successful sales organisations have always strived to outpace their competition, improve efficiencies and continuously improve sales tactics to increase...

Whitepaper - Microsoft Dynamics CRM Statement of Direction

This Statement of Direction (SoD) outlines the future direction and planned areas of innovation for Microsoft Dynamics CRM. The intent of this paper...

Whitepaper - Microsoft Dynamics CRM 2011 Performance and Scalability

Microsoft Dynamics CRM 2011 is designed to help enterprise organizations attain a 360-degree view of customers, achieve reliable user adoption, adapt quickly...

"One of the best things we’ve done is move to Microsoft CRM and Gap has played a key part in us getting the best value out of it"
Jon Thorpe, Managing Director, ACS