News and Whitepapers from Gap Consulting...

Social CRM and Cross Browser Support High on the Agenda

Microsoft’s December 2012 Service Update for Microsoft Dynamics CRM will deliver new application capabilities with pre-built sales and service business processes including lead, opportunity and case management. It will also deliver extended complex sales management through improved team selling models and enhanced stakeholder and competitor tracking. 

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Whitepaper - Microsoft Dynamics CRM Statement of Direction

This Statement of Direction (SoD) outlines the future direction and planned areas of innovation for Microsoft Dynamics CRM. The intent of this paper is to help our customers and partners establish appropriate plans and guidelines for their investments today, while keeping an eye on the horizon of future innovations being delivered by the Microsoft Dynamics CRM team.

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Bring your CRM Vision to Life

During October, we have incepted several accelerated or 'proof of concept' projects for new customers. Using a small number of days, and a defined scope, Gap Consulting can deliver a low risk Microsoft Dynamics CRM project or POC that has absolute focus and builds great momentum.

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Financial and Professional Services Wins

We are pleased to announce key wins in financial and professional services in September. Our new financial services customer will deploy approximately 200 seats of Microsoft Dynamics CRM on premise to consolidate and decommission many departmental applications, reducing costs whilst improving customer service, productivity and collaboration.

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