News and Whitepapers from Gap Consulting...

Essentials Products for CRM2013 - Beta Versions Available

All essentials products have been upgraded and will be available for the release of CRM2013 due later this year. CRM2013 Beta versions can be downloaded from the main essentials page.

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BBC HR Direct celebrates one million HR transactions

Congratulations to the BBC HR Direct Belfast team who in February celebrated the fantastic milestone of processing one million HR transactions for the BBC since introducing the new CRM system.  The award-winning BBC HR Direct service which went live in March 2006 operates out of the HR Shared Service Centre in Belfast and delivers a full recruitment, HR and contracting service to the BBC. Hugh Philips from the Casual Contracts team processed HR transaction number 1,000,000 through the HR Direct CRM sy ...

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Microsoft Dynamics CRM Aquisitions

Microsoft has recently made two very interesting product acquisitions which strengthen the Microsoft Dynamics CRM proposition. Firstly, Marketing Pilot, an advanced marketing application for the Enterprise, and NetBreeze, a social media analytics platform which supports multiple social channels. These exciting acquisitions raise Microsoft Dynamics CRM above the competition.  Both are best of breed, specialist applications and NetBreeze will shortly become an integral part of the Microsoft D ...

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Orion - Microsoft Dynamics CRM futures

The 'Orion' release of Microsoft Dynamics CRM is expected towards the end of September 2013.  Not only will it include significant changes to the Microsoft Dynamics CRM user interface, but it will also deliver the first set of native mobile apps for the solution.  Microsoft are committed to the provision of a sales app which is optimised for tablet use.  This will be a configurable app with support for Windows 8 and iPad.