This Statement of Direction (SoD) outlines the future direction and planned areas of innovation for Microsoft Dynamics CRM.

The intent of this paper is to help our customers and partners establish appropriate plans and guidelines for their investments today, while keeping an eye on the horizon of future innovations being delivered by the Microsoft Dynamics CRM team.

It is meant to be directional in nature – and articulates scenarios and solutions that are planned to be delivered over the next 36 months versus any particular product release or service update.

Read the full white paper PDF