Gap Consulting Blogs

7 reasons why you should consider a self-service portal

What is a portal? It’s a “specially designed web site that brings information together from diverse sources in a uniform way”.

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What is the business rationale for a portal? 12 inspirational journeys

It’s interesting to think about the type of organisations for whom Gap has delivered Adxstudio Portal solutions with Microsoft Dynamics CRM. They come from a great variety of industry sectors, and whilst some applications are obvious, there are others which are very innovative.

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Monitoring CRMOnline attachment storage using PowerBI

This blog shows how to leverage PowerBI to monitor the storage consumed by email and note attachments in CRMOnline

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Monitoring System Jobs in a CRM Dashboard using PowerBI

The following walk through shows how we can leverage PowerBI to report on large volumes of system jobs and embed in a CRM Dashboard.

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Invest to impress

Professional Service organisations need to focus their efforts on value add activities, irrespective of their location. Efficiency improvements come from a number of sources, but when you are working in an environment that is invariably not your own office, you need to work unhindered. You need access to timely, accurate information and supporting documentation to deliver to your clients. An effective mobile strategy is essential to be able to continue being efficient on the move.

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The silo is dead. Long live collaboration.

In an increasingly digital world, client engagement professionals can no longer work in a silo. In order to remain competitive and - importantly - current, organisations and their workforces need to be able to work in a collaborative and connected way.

Clients’ expectations are increasingly rising. Technology is understood much more these days; clients know how it works and when it’s not supporting them. For Professional Services organisations, this lays their service bare, as technology (or lack-there-of) can no longer be seen as a suitable/appropriate reason for less than perfect service. If you don’t have the technology, clients will ask the question “why?” and if you’ve got it, but don’t use it effectively, they’ll ask “why not?”.

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