Gap Consulting Blogs

From the monthly archives: January 2016

We are pleased to present below all posts archived in 'January 2016'. If you still can't find what you are looking for, try using the search box.

The silo is dead. Long live collaboration.

In an increasingly digital world, client engagement professionals can no longer work in a silo. In order to remain competitive and - importantly - current, organisations and their workforces need to be able to work in a collaborative and connected way.

Clients’ expectations are increasingly rising. Technology is understood much more these days; clients know how it works and when it’s not supporting them. For Professional Services organisations, this lays their service bare, as technology (or lack-there-of) can no longer be seen as a suitable/appropriate reason for less than perfect service. If you don’t have the technology, clients will ask the question “why?” and if you’ve got it, but don’t use it effectively, they’ll ask “why not?”.

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