Gap Consulting Blogs

From the monthly archives: November 2014

We are pleased to present below all posts archived in 'November 2014'. If you still can't find what you are looking for, try using the search box.

Calculated Fields in CRM2015

CRM2015 introduces a new feature to help with real time calculations. In previous versions of CRM, you would need additional development in order to do this, such as writing code using Plug-ins or JavaScript. Calculated fields can use values from the current entity or related entities, but cannot span more than 2 entities. A Calculated Field will always be displayed to the user as a read only field.

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In recent days I’ve had a number of very interesting discussions with customers about the CRM2015 announcements made by Microsoft this month.  However, a common thread emerged in these discussions as customers were keen to understand the implications of the changes to the CRMOnline Licensing model for the CRM2015 platform update. 

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CRM2015 SLA Enhancements v Auto SLA Calculator

The Spring Wave of CRM2013 (SP1 for on premise customers) introduced ‘Service Level Agreements’. These ‘SLA’ records aimed to meet a very common requirement for service desks whereby they are contractually bound to respond to a case within an agreed timescale, and also to resolve a case by an agreed timescale. This often varies depending on the level of service a customer has paid for. CRM traditionally struggled with calculations involving dates and this led us here at Gap Consulting to produce the ‘Auto SLA Calculator’, a comparison of which I will go through later in the blog.

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