Gap Consulting Blogs

From the category archives: xRM


Workflow Executor updated to bulk cancel or resume system jobs

Here at Gap Consulting we have decided to enhance our free community tool ‘The workflow executor’ (for CRM2011, CRM2013 and 2015) to be able to choose a system job view then cancel or resume the system jobs contained within that view that have a status reason of waiting.

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Customer Success using xRM

Following on from the last blog about xRM I wanted to talk about our customer successes using xRM.

Gap Consulting’s projects are typically centred far more on exploiting the xRM Framework than deploying the core CRM application. It fascinates me to note the variety of line of business applications we have built with our customers, which includes solutions for:

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Why use xRM?

The former assumes a bespoke development, with all the cost and complexity of capturing the full scope of business requirements, and addressing all components of the solution, including UI, security and data model, and data management etc. The specification has to be complete, and the organisation has to be prudent in considering future flexibility, scalability and extensibility to meet new requirements, or support their organisation’s growth.

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What is xRM?

One of the most interesting parts of my job is talking to customers about their business challenges, and how they need line of business applications to solve specific problems. In some cases they may have already invested in Microsoft Dynamics CRM in its more traditional or perhaps familiar capacity for sales, service and marketing support, or we may be having a higher level discussion to establish where it may fit within their organisation’s business systems strategy.

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