Please find below, some case study examples from our recent projects. These examples are very different in nature, but illustrate the breadth of Customer projects Gap Consulting are involved in.

Cobra Beer

Cobra Beer approached Gap Consulting to upgrade their existing Microsoft CRM 1.2 solution to Microsoft Dynamics CRM 3.0. They were making full use of the features offered in the 1.2 solution, and when version 3.0 was released in 2006, senior figures in Cobra decided that the new functionality now available would benefit the organisation further. The sophisticated marketing capabilities of Microsoft Dynamics CRM 3.0 and its tight integration with Microsoft Outlook were of particular interest, so we progressed with a rapid upgrade.
> Read the full case study.

IncrediBull Ideas

Gap Consulting approached IncrediBull Ideas as part of a Development Partnership to build a Microsoft Dynamics CRM 3.0 solution for Events and Training Management. IncrediBull Ideas shared their Event Management processes with us, and we enhanced Microsoft Dynamics CRM 3.0 accordingly. The resulting application is now integral to the IncrediBull Ideas business, and we have gone on to provide website registration functionality to enhance their CRM solution further.
> Read the full case study.

Driving Services

Driving Services are the foremost provider of fleet safety and driving services in the UK. They contacted Gap Consulting because they wanted to improve their customer service levels to an ever-growing, large customer base. They had outgrown their previous bespoke Microsoft Dynamics CRM 3.0 Access solution, and wanted an application that could support their business now, and in future. Microsoft Dynamics CRM 3.0 Dynamics CRM 3.0 not only offered the Sales and Service functionality they needed now, it provided them with the Marketing capability they needed to develop their business.
> Read the full case study.

Zero One Technology

Zero One Technology are at IT solution provider. They approached Gap Consulting when they had implemented Microsoft Dynamics CRM 3.0 themselves, but it wasn’t working in the way they needed it to. Zero One Technology had a sophisticated support model to manage, so their CRM needed to reflect this. Gap Consulting adopted a more process driven approach and enhanced Microsoft Dynamics CRM 3.0 to align with their business and customer needs.
> Read the full case study.

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