Microsoft Dynamics CRM Online

Don't want the responsibility, storage or cost of your CRM server architecture? Simply want to run a pilot project before making a commitment? Then Microsoft Dynamics CRM Online is the answer.

CRM Online is the new Microsoft Dynamics CRM hosted service from Microsoft themselves. Released on 17th January 2011 it will compete with Salesforce.com head on. CRM Online will cost users just £22.75 per month, for a complete CRM solution without compromise. This is an introductory offer which will be available from January to June 2011.

If you would like a free 30 day trial of CRM Online in January, please contact us now. We will support you in ensuring you get the most out of your Online trial experience.

Resources

We have a range of resources to support customers considering Microsoft Dynamics CRM Online. Please use these links to access useful resources regarding this new and exciting service:

• Microsoft Dynamics CRM Online Factsheet
• Microsoft Dynamics CRM Online Resource Centre
• Microsoft Dynamics CRM Online Service Level Agreement

Microsoft Dynamics CRM Online Videos:

• Online Sales Productivity
• Optimise Customer Experience
• Maximise Marketing Impact

If you need to discuss your requirements, call us on and speak to an Online Services advisor.

Our Services

If you require assistance during the set-up phase of your CRM Online solution, Gap Consulting are able to offer you a full range of consultancy services. Our enhancement packages include:

2 Day Fast-Track Deployment

This consultancy package includes:

• A templated design document prior to initiation, which would describe:
• • The required custom fields and modifications against standard entities, adding up to 40 custom fields and completing up to 20 modifications on forms
  • Requirements for up to 3 basic workflows
• End User training and system validation
• The 2 days would be completed back-to-back
• Consultancy services delivered remotely.

Please note that with the 2 Day consultancy plans, it is not possible to work on advanced configuration. You are advised to choose the 5 Day package if this is required.

5 Day Deployment

This consultancy package includes:

• Consultancy based on an Agile methodology through days 1-4 which include:
  • a number of short iterations of analysis (within your organisation)
  • design and building of the solution
  • followed by ‘show & tell’ sessions with you to validate before moving into the next iteration
• Custom entities can be considered and developed as appropriate
• End User training and system validation
• The 5 days would be spread over a period of weeks to give you time to review and sign off design elements; the project however needs to be compled within 45 days of initiation
• Consultancy services delivered on site.

Custom Development

We know that you may have a requirement for a more complex design and configuration which could not be realised in 5 days. If you have a very specific need for your CRM solution, please contact us on .

We are also able to arrange for additional services which include:

• data migration,
• adhoc services for addtional configuration and/or workflows,
• pre-configured workflows including standard processes to support the management of sales, leads, orders, cases and SLAs,
• website integration,
• systems integration, and
• training

Whether you require a standard online implementation or something more custom to your business, Gap Consulting have the ideal solution for you.

Support and Training

Microsoft Dynamics CRM Online customers have a range of support and training options available to them:

• Microsoft Support - via phone, 0800 376 2862, online support call logging, KnowledgeBase and CustomerSource
• Partner Support - where arrangements have been made with a Partner, such as Gap Consulting, to support the more specific needs of a CRM Online solution.

There is a growing wealth of Microsoft Dynamics CRM Online information which will develop users and help them to extend their CRM solutions. If you are interested in CRM Online or have a question for our Online Services Advisors, please Contact Us.

Gap Consulting are an approved Microsoft Online Services Partner.