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Microsoft Dynamics CRM Key Features

Microsoft Dynamics CRM - CRM with full integration to Microsoft Outlook and Office

Microsoft Dynamics CRM provides employees with an intuitive interface which sits comfortably within applications they will already be familiar with. Sales, service and marketing representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts and campaigns.

Since Microsoft Dynamics CRM works seamlessly with Outlook, employees can manage customer interactions quickly and efficiently. A Microsoft Dynamics CRM user can take a received e-mail from a prospect, promote the e-mail to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect - all without ever leaving the Outlook interface. Click here to learn more about the end user experience.

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Help increase sales force capability

Microsoft Dynamics CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher close rates, and improved customer retention.

Improve customer service capabilities

Microsoft Dynamics CRM Customer Service helps your business increase its capacity to handle requests - without increasing your employee count. Microsoft Dynamics CRM Customer Service helps your service representatives provide customers with the consistent, efficient service they expect.

Market your business

Microsoft Dynamics CRM Marketing functionality gives you the structure and tools to plan and execute your own marketing campaigns, and manage your responses. It's 'closed-loop' marketing tells you which campaigns really generate business, enabling you to refocus efforts onto strategies that really work.

'Any Relationship Management'

If your business requirements extend outside of the more traditional sales, service and marketing elements of Microsoft Dynamics CRM, please review our xRM information. As a platform, Microsoft Dynamics CRM is highly flexible, so a majority of the solutions we build cater for the 'any relationship management' concept.

Deployment Options

Microsoft Dynamics CRM can be deployed as either an 'On Premise' or 'Online' solution.

Customers who want to deploy an on premise solution need to be licensed for their CRM users and server architecture.

Alternatively, Microsoft Dynamics CRM can be deployed as an Online (or hosted) service. In this scenario, customers pay a 'per user, per month' charge which allows them to log onto the solution.

In both cases, Microsoft Dynamics CRM can be tailored to your business needs. It may suit you to initially be an Online user, but as your business grows, you may want to bring your CRM solution on premise - and Microsoft Dynamics CRM is intended to offer you that flexibility.

 

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