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Upgrades and Support

Upgrade from Microsoft Dynamics CRM 4.0 to 2011 and benefit now!

Upgrades

Microsoft Dynamics CRM 4.0 customers with valid Microsoft Software Assurance are entitled to upgraded software, so they are eligible to use Microsoft Dynamics CRM 2011 when it is released in February 2011 (for on premise customers). You will require a Partner such as Gap Consulting to carry out the upgrade, and this can be done in as little as 4 days, allowing time to test run your upgrade a number of times in a test environment. If you would like to know more about upgrading, please Contact Us.

How do I know if my Microsoft Software Assurance is valid?

When you buy Microsoft Dynamics CRM from the Open Licence Program, you generally buy 2 years Software Assurance as part of the licence price. Software Assurance has many benefits including elearning, access to CustomerSource, Microsoft's home use program and software upgrades. After 2 years, your Microsoft Partner will contact you to renew this optional cover for a further 2 years, thus protecting your IT investment and allowing you to keep it current.

Your Microsoft Partner will be able to tell you if your Software Assurance is still valid, but if you are not able to contact them, please contact Gap Consulting and we will check for you.

What is available in Microsoft Dynamics CRM 2011?

The latest information regarding Microsoft Dynamics CRM 2011 can be found on our new pages here.

Whilst the solution itself is greatly enhanced, we can also now offer customers the choice of an on premise solution, or Microsoft's new 'CRM Online' hosted service. This is an exciting development in the CRM industry and will make Microsoft Dynamics CRM even more available to any size of enterprise.

Support

Gap Consulting have a dedicated Support team based at our Head Office. Whilst we always offer a comprehensive Support Contract to customers* who have used our Consultancy Services, we also come across businesses who want to consider moving their support arrangements from an existing Partner. Gap Consulting Support covers the following:

  • Technical Incident Support
  • Functional Support
  • Change Advisory Support

If you would like to review a copy of Gap Consulting's Microsoft Dynamics CRM Support Contract, please call or Contact Us.

*Microsoft Dynamics CRM Online customers will be entitled to support through Microsoft themselves, and may not require additional support from Gap Consulting, depending on the nature of their solution.