Use Auto SLA Calculator tool to calculate dates and durations while taking in to consideration the concept of ‘working hours’. Enables accurate 'service level agreement' dates to be produced and the production of real time averages of time taken to respond, or complete cases or incidents using Microsoft Dynamics CRM's charting capability. Auto SLA Calculator can return a specific date and time by using a pre-defined 'Auto SLA Definition' record.
The solution works in conjunction with workflow to make the application of business rules extremely configurable.
- Compatible with CRM Online.
- Create Auto SLA Definitions to represent as many 'work time' configurations.
- Use workflow, plugins or jscript to generate 'Auto SLA Request' records which return date and duration/minutes results.
CRM2013 'SP1/Spring Wave' introduced 'Service Level Agreements', why do I need this?
Service Level Agreements have a functional overlap with the Auto SLA Calculator but are 'hard wired' to the Case entity. Also, this functionality does not return duration/mins/hrs values between two date fields (both elapsed and 'work time') which can be crucial in reporting average response/resolution times.
The following table highlights a few of the key differences;
Auto SLA Calculator is a one-off fee of £299 per live CRM deployment (irrespective of user count). This includes 12 months’ product support. 12 months’ annual support can be purchased for 20% of the initial fee thereafter.
Existing users, you will need a new license key if upgrading. For production instances a new license must be purchased. Contact support to obtain new key(s). Upgrades between any of the versions simply requires the latest solution to be imported then 'publish all'.
Please select the version you wish to purchase (CRM2011/2013/2015/2016) and add the organisation unique name that you can find in CRM via Settings > Customization > Developer Resources. If you require additional free keys for your development/test environments, please state their organisation unique names in the 'additional license key requirements' text box during checkout.
Auto SLA Calculator will operate in trial mode until a license key is purchased; every 10th calculation will return a random date result or duration result.