Capita Media Case Study

Capita’s partnership with Gap Consulting delivers a scalable, flexible solution that streamlines HR Administration.

Capita. the UK’s leading provider of BPO (Business Process Outsourcing) delivers BPO and professional services in 10 markets across the public and private sectors.

Capita had won the contract to manage HR services for a major broadcaster and had completed an initial deployment of Microsoft Dynamics CRM in order to support that service. The company subsequently wanted to carry out a review of the system and assess whether the Microsoft Dynamics xRM platform could deliver their more detailed HR requirements.

Choosing Gap

Gap Consulting was engaged to help with the initial high level review of the system and subsequently to provide strategic advice on the best way to achieve better results from the Dynamics xRM platform going forwards.

“I made initial contact with Gap Consulting because I had worked previously with Gap in my prior role with a Global bank. It was a natural choice to go to them and have a conversation.” Jason Pope, IT Delivery Director.

The Benefits

  • Significant cost savings
  • Increased process efficiency and accuracy
  • Improved data quality
  • Improved production of management information
  • Reduced processing times
  • Foundation for self-service access

Download the full Gap Consulting Capita Media case study PDF

"The implementation went very well, going live on time and within budget. With over 200 users servicing 60,000 staff, it ticked all the defined benefits."

Jason Pope, IT Delivery Director, Capita