• Why does data governance matter for a business with growth aspirations?

    Having a good data governance ethos across your organisation will create an accountability framework that encourages compliant behaviour. This will have a positive impact on the overall culture of your business, where your teams take ownership in how data is stored, used and monitored.

    Your business data could be considered your most important corporate asset, but it’s not always given the attention it deserves. Focusing on governance may seem like overkill with more important business matters inevitably taking priority.

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  • Do you have what it takes to be customer centric?

    A customer centric business puts its customer at the heart of its operation and provides a positive experience throughout the customer’s lifecycle. But how can you turn yourself into a customer-centric business and why would you want to do it in the first place?

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  • Platform your business for growth - Take responsibility for your data!

    Most growth businesses, big or small are already using Office 365 for their core business processes, and many also have efficient finance systems in place. But most are still not focused on their most prized asset - their data. .

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  • New Partnership Supports Thomson Reuters 3E Business Development Clients with Leading CRM Offering

    Gap Consulting is pleased to announce the launch of a new Partnership with Thomson Reuters Elite, part of the Legal business of Thomson Reuters. In addition to its current programme of consulting and support, Gap Consulting will be providing services to clients of 3E Business Development (formerly Business Development Premier), part of the 3E Enterprise Business Management Solution.

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  • Driving increased client centricity in Not-for-Profit organisations

    Webinar - Monday 18th December 15:00-15:45 GMT

    Join Stuart McSkimming, Head of IT, from Gap's customer Shelter for a webinar on how this commercially savvy Not-for-Profit organisation became an early adopter of Dynamics 365 Customer Engagement to achieve its productivity targets and strategic goals. Stuart discusses how they’re using the platform to manage their clients from initial contact, through advice and support services, to full legal representation.

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  • Any spare change please…?

    I was going through Crewe railway station the other day…(one of my more glamorous regular hangouts!), and noticed several collectors for a well-known national charity with their cash collection buckets on the station hall.

    Now ordinarily I would be happy to put my hand in my pocket, but on this occasion, I didn’t have any coins, nor did I have a note that was realistic for the collection – they don’t give change, and I had a train to catch, so the opportunity was gone.

    How many times do similar circumstances occur, for example similar collections at the local supermarket? With the emergence of the cashless society, and contactless cards, how many people routinely carry coins?

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  • Collaboration: The value of the whole is more than the sum of the parts

    The words ‘collaboration’ and ‘collaborate’ are frequently listed amongst the benefits and functionality of modern IT applications and solutions. It is common-place to see phrases such as “enable close collaboration between your employees” and “Increase internal collaboration” associated with a myriad of products and methodologies designed to help us work more closely with our colleagues at a time when our physical locations are becoming ever more disparate.

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  • A guide to an efficient and realistic CRM procurement process

    Recently, I sat in an audience of CRM customers who were being presented to by their peers at a user group. AS a CRM Partner, it’s always fascinating to find out what customers think, especially in a competitor’s deployment.

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  • It’s an ever changing world!

    Digital Transformation…the 4th industrial revolution…the cloud…machine learning…artificial intelligence…change, change, change and more change!

    We (nearly) all recognise that we live in a phenomenally fast-moving world both professionally and socially. From Gap Consulting’s perspective, it’s really interesting to speculate how our life as a Microsoft partner will evolve over the next few years.

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  • Gap Consulting recognised as a Finalist for 2017 Microsoft Cloud for Global Good - Technology for Good Award

    Gap Consulting today announced it has been named a finalist in the 2017 Microsoft Cloud for Global Good - Technology for Good Award. The company was honoured among a global field of top Microsoft partners for demonstrating excellence in innovation and implementation of customer solutions based on Microsoft technology. 

    “Against so much global competition, we’re thrilled to be a finalist for this significant award, featuring our Dynamics 365 solution for Smart Works,” highlights Andy Dudley, MD Gap Consulting. “It’s a fantastic, positive story, and further demonstrates our capability to deliver successful and innovative Dynamics 365 projects working within the Not for Profit sector.”

    Awards were presented in several categories, with winners chosen from a set of more than 2,800 entrants from 115 countries worldwide. Gap was recognised for providing outstanding solutions and services in the Cloud for Global Good - Technology for Good Award category.

    “Smart Works now supports more women in need on their road to successful employment and the Microsoft Dynamics 365 solution built by Gap Consulting has maximised outreach and enabled social benefit,” says “Rosemary Ashworth, UK Head of Operations at Smart Works. “This achievement is a great recognition on the success of the project.”

    “The outstanding innovation and expertise the Microsoft partner community continues to provide is demonstrated by this year’s award winners,” said Ron Huddleston Corporate Vice President, One Commercial Partner, Microsoft Corp. “We applaud Gap Consulting on achieving finalist for the 2017 Microsoft Cloud for Global Good - Technology for Good Award” 

    The Microsoft Partner of the Year Awards recognise Microsoft partners that have developed and delivered exceptional Microsoft-based solutions during the past year.