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Microsoft Dynamics CRM



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Our aim is to make every customer referenceable

Customer references are extremely important to Gap Consulting, as is our position in the Microsoft Dynamics CRM league tables. The case study examples below illustrate the breadth of Customer projects Gap Consulting are involved in. Our Customers also provide reference support via email, telephone and site visits.

ACS Office Solutions

ACS Office Solutions manage all the needs of the modern day office; technology, furniture, cabling, IT support services and audio/visual equipment. ACS' success is built on listening to and understanding their customer needs, through their experienced and specialist staff. Key to supporting these staff was their Siebel CRM application which they had used for some years, but ACS decided Siebel had become a barrier to it's future business growth.

As a Microsoft Partner, ACS decided to utilise their licence entitlement and chose Gap Consulting to migrate them from the Siebel to Microsoft Dynamics CRM.

> Read the full case study

Cobra Beer

Cobra Beer approached Gap Consulting to upgrade their existing Microsoft CRM 1.2 solution to Microsoft Dynamics CRM 3.0. They were making full use of the features offered in the 1.2 solution, and when version 3.0 was released in 2006, senior figures in Cobra decided that the new functionality now available would benefit the organisation further.

> Read the full case study

IncrediBull Ideas

Gap Consulting approached IncrediBull Ideas as part of a Development Partnership to build a Microsoft Dynamics CRM solution for Event Management. IncrediBull Ideas shared their Event Management processes with us, and we enhanced Microsoft Dynamics CRM accordingly.

The resulting application is now integral to the IncrediBull Ideas business, and we have gone on to provide website registration functionality to enhance their CRM solution further.

> Read the full case study

Instep UK

Instep are passionate about bringing out the best in your people for the benefit of other organisations. As one of the UK's most outstanding development and training companies, they can maximise your potential by giving your people renewed motivation, improving their existing abilities and developing vital new skills. They came to Gap Consulting when they had decided to implement Microsoft Dynamics CRM.

> Read the full case study

North East Worcestershire College

Leading their field, NEW College have deployed Microsoft Dynamics CRM 4 to manage their participation in the Government's 'Train to Gain' scheme. Colleges involved in Train to Gain are able to attract commercial organisations to their courses and facilities via Skills Brokers who target businesses that have not engaged in training before.

In order to maximise the benefits from the Train to Gain scheme, NEW College needed improved sales management, ensuring that all their enquiries were followed through to sales...

> Read the full case study

Zero One Technology

Zero One Technology are at IT solution provider. They approached Gap Consulting when they had implemented Microsoft Dynamics CRM themselves, but it wasn’t working in the way they needed it to. Zero One Technology had a sophisticated support model to manage, so their CRM needed to reflect this.

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