Gap Consulting News

Welcome to the Gap Consulting News Blog!

Hi!  I’m Emma Bannister, Customer Account Manager here at Gap Consulting.  Although people have been reading our web news for some years, I am now forging forwards with a news blog. As we are wholly focused on providing Microsoft Dynamics CRM and xRM products and services, this blog will chat about hot topics at Gap Consulting, but also in the wider Microsoft Dynamics CRM community. If you want to find out more, please go to

Microsoft Dynamics CRM 5? No. Microsoft Dynamics CRM 2011!

Well, I’ve just watched a fantastic video of the much anticipated Microsoft Dynamics CRM 5, only to find out that it’s going to be Microsoft Dynamics CRM 2011 (that’s ‘twenty-eleven’), or by nickname CRM 2011! Having previously sold CRM under the ‘Power of Choice’ strap line, which gave customers the hosted or on premise flexibility, we are now talking about ‘The Power of Productivity’. Microsoft Dynamics CRM 2011 online will hopefully be available in the UK in October 2010 (US September 2010, press release), giving ‘The Power of Cloud Productivity’, where both CRM and xRM applications can be offered in the cloud without compromise. Customers using CRM 2011 will have a direct link from their solution into the new Microsoft Market Place whereby they can purchase and download additional CRM solutions and features from Microsoft independent software vendors (ISVs). So, what did I really like in the demo? 1. Working in Outlook & ... Read the rest of entry »

Microsoft Dynamics CRM Options and Costs

I often get enquiries about the ins and outs of licensing for Microsoft Dynamics CRM. It's not a simple chat as there are so many options to take people through.  So, for my Microsoft Dynamics CRM on premise customers, I tend to discuss Open licensing or potentially Open Value.

Microsoft Dynamics CRM on Open licensing is an upfront software investment but it includes 2 years Software Assurance (to help keep your software current). Whether Open is right for the customer often depends on initial budget.  I find that more compact Microsoft Dynamics CRM deployments favour Open Value licensing, whereby they can spread their licence costs over 3 years. This means 3 equal, annual payments, outright ownership of the licences and the benefit of 3 years Software Assurance.

Outside of these options there are discounted licensing programs for Government organisations, Academic settings and Registered Charities which make Microsoft Dynamics CRM highly attractive.  There are also the more traditional Microsoft Select and Enterprise Agreements, which customers can pull their Microsoft Dynamics CRM licensing into.  So how much do Microsoft Dynamics CRM licences cost? Well, whilst the programs above present a range of cost options, Open licensing for a standard corporate company probably provides the best guideline for new customers as the highest initial investment. Looking at prices from distributors in July 2010, you should be looking at costs around:

Microsoft Dynamics CRM 4 Full User ~£760 per named user 
Microsoft Dynamics CRM 4 Professional Server ~£1500 

If you need more help with your Microsoft Dynamics CRM licensing options, please get in touch with me
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