Gap Consulting News

Assistance PSO for Microsoft CRM

We are excitedly awaiting the creation of our new Assistance PSO practice here at Gap Consulting.  We have been selected to sell and deploy Assistance PSO in the UK by Assistance Software. So, what is Assistance PSO and how is it relevant to our Microsoft CRM work? Assistance PSO is an application specifically designed for professional services organisations. It has been designed with full integration with Microsoft Dynamics CRM and SharePoint.  It features: Instant overview of project, time and resource planning. Full visibility of customer information from meeting notes to invoices. Full integration with Microsoft Outlook to support resource planning and timesheet management. Resource utilisation and costs directly attributed to projects. SharePoint integration that automatically creates intranet sites by project, by account or by employee to allow instant sharing and management of documentation CRM integration so that from initial lead to actual project, ... Read the rest of entry »

Microsoft CRM Online Availability and Cost

Microsoft have announced new availability dates for CRM Online, their hosted Microsoft Dynamics CRM offering.  The timetable below means that CRM Online will be available in January 2011, not November 2010 as previously thought. So, how much will CRM Online cost? CRM Online will be based on the new Microsoft Dynamics CRM 2011 solution, and will cost £22.75 per month per user for the first 12 months.  This price offer will be available from January to the end of June 2011.  All CRM Online users can sign up to a 30-day trial, and can use packaged customisation services from Gap Consulting if required. Microsoft are going all out to take online users away from SalesForce who have been dominant in this space.  The new functionality in Microsoft CRM 2011 is sure to impress new online users and offers previous SalesForce users a far higher quality of hosted solution as well as a fully integrated Microsoft Outlook, Office and SharePoint environment. Contact us on 0800 019 240 ... Read the rest of entry »

New Microsoft CRM Customers

Gap Consulting are delighted to announce two new customers, one of whom is designing and developing their Microsoft Dynamics CRM solution on ‘CRM 2011’. 


Our CRM 2011 customer is deploying to a large IT Service Desk using Gap Consulting’s ITSM Add-on for Microsoft Dynamics CRM.  The Add-on which features ITIL-specific functionality for Incident, Problem, Change and Configuration management, will be deployed alongside functionality for training management, web portal and standard CRM features.  If you would like to know more about our ITSM Add-on, please Contact Us.



We also have a new customer is the transport and leisure industry.  They are currently working with Gap on a Microsoft Dynamics CRM pilot with a view to using the solution throughout their business.

Microsoft Dynamics CRM 2011 Availability Update

We are regularly asked when Microsoft Dynamics CRM 2011 is going to be made available to customers.  The current view on the availability of Microsoft Dynamics CRM 2011 in the UK is:
  • Microsoft Dynamics CRM 2011 Online -  from 13th November 2010
  • Microsoft Dynamics CRM 2011 on premise – from the end of March 2011
For those currently considering CRM 2011, Gap Consulting are developing new solutions on the Beta release of the software.  For more information regarding the new features of Microsoft Dynamics CRM 2011, please go to:

Microsoft Dynamics CRM 2011 for End Users

Microsoft Dynamics CRM 2011 for Organisations

The launch of CRM Online in the UK is going to fundamentally alter the speed at which Microsoft Dynamics CRM solutions can be deployed.  As the code base is exactly the same as it’s on premise sister, customers whose infrastructure isn’t ready can deploy online, and then move on premise at a convenient date.
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