Gap Consulting News

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New CRM Online Pricing

Microsoft has announced a price reduction to their Microsoft Dynamics CRM Online service, applicable from December 1st 2012.

New subscriptions will cost just £28.70 per user per month, an aggressive and highly competitive online price point.  To read more about the Microsoft Dynamics CRM Online service, click here.

Social CRM and Cross Browser Support High on the Agenda

Microsoft’s December 2012 Service Update for Microsoft Dynamics CRM will deliver new application capabilities with pre-built sales and service business processes including lead, opportunity and case management. It will also deliver extended complex sales management through improved team selling models and enhanced stakeholder and competitor tracking. End-users will have a range of new experiences including process-flow forms for lead, opportunity and case management, support for Microsoft Office 2013 and additional web browsers (Firefox and Chrome on Windows PC’s and Safari on Apple Macintosh). Embedded Skype support will be added to CRM forms in addition to the Lync integration which is currently supported. Phase 1 of Yammer integration will be delivered to support social media. At the platform level there will be new cloud extensibility options including support for custom .NET workflow assemblies and new bulk data load API’s to make it even easier to push large datasets into Micro ... Read the rest of entry »

Bring your CRM Vision to Life

During October, we have incepted several accelerated or 'proof of concept' projects for new customers.  Using a small number of days, and a defined scope, Gap Consulting can deliver a low risk Microsoft Dynamics CRM project or POC that has absolute focus and builds great momentum.

Knowing where to start is always tricky, but we have the experience to get you off the starting blocks.  If you would like to discuss your plans, but need help with your starting point, contact Emma Bannister ().  Gap Consulting can bring your CRM vision to life.

Welcome to the Team!

We have had a busy summer for appointments at Gap Consulting.  Our ongoing growth plans have seen some exciting acquisitions, all of whom are building our position as one of the largest Microsoft Dynamics CRM practices in the UK.

New to the Consulting team are Loren Fletcher and Ajith Madathil - both join Gap Consulting with strong CRM project experience.
New to the Support team is Robbie Dudley who has a Microsoft apprenticeship with Gap Consulting.
We have a new Marketing Director in Paul Smitherman.  Paul brings many years of corporate B to B marketing experience to us as well as exciting plans for Gap's future.
Last, but by no means least, we welcome Hazel Burgess to the Office Management team who will be working closely with Stacey Hulse.

Welcome all!

Gap confirm dotMailer Partnership

Gap Consulting is pleased to confirm their partnership with UK-based Email Service Provider, dotMailer. 'We have been working with the team at dotMailer for over 6 months having selected their solution as the most comprehensive advanced email marketing tool with pre-built integration to Microsoft Dynamics CRM.  We reviewed several email platforms, and chose dotMailer based on it's robust integration for Microsoft Dynamics CRM 2011, ability to scale to very high volumes, product and service proposition, UK location and their customer service. We also recognise the importance of a strong partner-to-partner relationship which positively impacts our Microsoft Dynamics CRM customers, enabling us to make excellent recommendations to them about leading addon solutions.' Emma Bannister, Gap Consulting dotDigital Group Plc has grown over the past 12 years to become a leader in the provision of inutuitive Software as a Service (SaaS) for digital marketing professionals. Their email mark ... Read the rest of entry »

New Consultant Appointments - May 2012

We are delighted to welcome Carl Gallagher, Ninad Belwalker and Vikrant Anchalkar to Gap Consulting. 

All come to us with extensive Microsoft Dynamics CRM project experience, which is absolutely vital to our customer base.  We will continue to expand over the coming months to establish one of the largest Microsoft Dynamics CRM practices in the UK.

Carl Gallagher is leading the definition of our Membership Manager for Microsoft Dynamics CRM solution which is coming soon to the Manager Suite.

Gap Sign ClickDimensions Partnership

Gap Consulting are pleased to announce a new partnership with ClickDimensions.  For customers who want to extend their marketing beyond the standard capabilities of Microsoft Dynamics CRM, ClickDimensions provide a compelling mix of email and web functionality that helps you to understand how your prospects behave.

ClickDimensions Email Marketing and Marketing Automation for Microsoft Dynamics CRM empowers marketers to generate and qualify high quality leads while providing sales the ability to prioritise the best leads and opportunities. Providing Email Marketing, Web Tracking, Lead Scoring, Social Discovery, Form Capture, Surveys, Landing Pages, Nurture Marketing, Subscription Management, Campaign Tracking and more, ClickDimensions allows businesses to discover who is interested in their products, quantify their level of interest and take the appropriate actions. 


Alliance Director Appointment

5th April, 2012 – Gap Consulting announce the appointment of Jenny Tomblin as their new Alliance Director. With Gap Consulting’s drive to build their Dynamics CRM business in the UK, and the importance of strategic partners to accelerate growth in the market, Gap Consulting is announcing the appointment of Jenny Tomblin as their Alliance Director.  Jenny will manage the strategic relationships with Microsoft, Capita and other SI’s that support their drive to support Enterprise and Mid-Market Corporate Accounts. With 24 years of experience in delivering high growth incremental revenue through partners with software vendors including Microsoft, SAP, Oracle,  Global Systems Integrators and Off-shores including Accenture, Capgemini, Logica, HP,  HCL, TCS, and local Value Added Resellers including 2e2, Jenny provides the skills that Gap Consulting need to accelerate their business through partners.   ‘With European awards for 'fastest growing', 'best practice' and ' ... Read the rest of entry »

Gold Certification in Customer Relationship Management awarded

We are delighted to have renewed our Microsoft Gold Competency in Customer Relationship Management. 

The criteria for this award have been upped in 2012, but Gap Consulting continue to invest in maintaining this status.  The Gold competency is given to Microsoft Partners who have larger groups of certified CRM consultants, strong customer references, customer satisfaction ratings and enhanced support offerings backed by Microsoft.

We'd like to say a big 'thank you' to all of our customers who participated in this process.


Development Team Expansion

We are pleased to announce that we have two new Senior CRM Developers within our specialist development team. 
They are Ninad Belwalkar and Abhijeet Doiphode, and both bring experience across many Microsoft Dynamics CRM projects.  As we continue to develop innovative, new solutions for Microsoft Dynamics CRM, our development team must be technically strong.  The expansion of the development team under Parth Patel continues to bring great specialist expertise to Gap Consulting, so we are delighted to have them with us.
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