Social CRM and Cross Browser Support High on the Agenda

Microsoft’s December 2012 Service Update for Microsoft Dynamics CRM will deliver new application capabilities with pre-built sales and service business processes including lead, opportunity and case management. It will also deliver extended complex sales management through improved team selling models and enhanced stakeholder and competitor tracking. End-users will have a range of new experiences including process-flow forms for lead, opportunity and case management, support for Microsoft Office 2013 and additional web browsers (Firefox and Chrome on Windows PC’s and Safari on Apple Macintosh). Embedded Skype support will be added to CRM forms in addition to the Lync integration which is currently supported. Phase 1 of Yammer integration will be delivered to support social media. At the platform level there will be new cloud extensibility options including support for custom .NET workflow assemblies and new bulk data load API’s to make it even easier to push large datasets into Micro ... Read the rest of entry »

Gap Essential solutions gain in popularity

We are really pleased to see our Essential solutions for CRM 2011 highlighted in the Microsoft Marketplace and PinPoint.

If you would like to know more about our Essentials range please go to http://www.gapconsulting.co.uk/solutions/essentials

Auto Summary Beta is complete!

The Beta for our Auto Summary for Microsoft Dynamics CRM 2011 solution is now complete.




Thank you to all our Beta testers who gave us great feedback during September 2011.  Auto Summary is now available as a licensed Microsoft Dynamics CRM 2011 solution for £199 plus VAT.  Please Contact Us via our website to purchase your licence.