Unlock new flexibility in the cloud
Enable collaboration and increase your productivity. A cloud-based CRM solution gives you flexible new ways to work – as well as the flexibility to change and scale on-demand.
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Go beyond your internal CRM solution
Integrate Dynamics 365 Customer Engagement with the web, from self-service customer portals to a feature-rich content management system (CMS).
Client
success
Don't take our word for it. See what our customers have to say about their successful projects with Gap Consulting and Microsoft Dynamics 365.
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Helping InHealth take their services online
Everybody from Gap was a high quality resource and we really rate their knowledge and dedication.
What we delivered
- Increased staff productivity
- Consolidated data for patients and staff
- Reduced administrative costs
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Making Shelter’s call centre more efficient
Being a charity, every penny counts. We were impressed that Gap delivered on time and on budget.
What we delivered
- Simplified call handling for faster calls
- Enhanced customer service
- Compliant processes and auditing
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Transforming the HFMA’s membership visibility
We’ve missed opportunities because we didn’t have accessible knowledge. Gap’s solution should make us smarter as an organisation.
What we delivered
- Centralised membership data
- Automated renewals
- Improved member communication
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Streamlining Ribby Hall Village’s marketing
We’ve saved £92k to date in marketing costs, which has more than paid for the project work.
What we delivered
- Improved customer profiling
- Reduced administrative costs
- Better in-house marketing abilities
We love a CRM challenge.
And you'll love that we deliver everything you need to overcome yours.
From first steps to exciting new ideas.
Need a Dynamics
365 Customer Engagement partner?
Gap Consulting is the largest specialist CRM practice in the UK, bringing together expert consultants who are passionate about your success.
Evaluating Microsoft
Dynamics 365?
There's nothing more useful than shared knowledge from people who have worked with Microsoft Dynamics Customer Engagement 365 first-hand.
Issues with an
existing project?
Whether it's your relationship or solution that's broken, we'll assess your project and transition your business to Gap Consulting. Every year we take on customers who are already working with Dynamics 365, and need CRM help.
Replacing a legacy application?
If you're using an older platform like Iris, Goldmine, or Siebel - or a bespoke platform - there's every chance you're being left behind.
Speak to Gap Consulting about Microsoft Dynamics 365 Customer Engagement.
What we do.
We deliver CRM success. From new Dynamics 365 implementations to fresh ways of working.
A leading Microsoft Dynamics 365 Gold Partner.
Let's talk about xRM
Gap Consulting has been extending Dynamics 365 Customer Engagement into great customer xRM solutions since 1999. We know where to stay 'out of the box' and where to flex. What's your Dynamics 365?
Adxstudio and Online Portals
We are delighted Microsoft acquired Adxstudio, because we've been building Adx portals since 2011. We like to share our portalfolio, so let's talk about your self-service needs.
Upgrade and Rescue
If you want to upgrade to Dynamics 365 Customer Engagement, or need a new Partner, get in touch. At Gap Consulting, we want the long-term, quality customer relationships, as we know these are the most successful.
Systems Integration and Data Migration
If you have a more complex, technical requirement to deliver, you need our specialists. Adept at designing and building systems integration and data migration packages, we'll put you in safe hands.
Services.
Your CRM Partner. From strategic advice to practical ongoing support.
Successful projects built on a proven methodology.
CRM Strategy and Advice
Let's talk about your business plan. We can align a strong Dynamics 365 Customer Engagement delivery to your business goals to ensure maximum benefit. The earlier we speak, the better.
CRM Deployment
Our Dynamics 365 practice is large, professionally qualified and bring the experience of hundreds of CRM initiatives to you. Waterfall, agile or hybrid model projects; deploy with Gap Consulting.
CRM Rescue
Sometimes projects and relationships falter. Whilst it's disappointing, the best action is to find the right Partner to put confidence back in place, and to relaunch your project. Speak to Gap Consulting today.
CRM Support
Gap Consulting's support team is worth shouting about! We have an onsite team of certified professionals who are working with our customers day in, day out and providing high service levels.
