• 2017 Microsoft Partner of the Year Finalist

    High quality projects to be proud of.

    Our Award
  • Need your Dynamics 365
    project to be successful?

    Choose Gap Consulting.

  • Transform web engagement

    We’ve been a leading
    Adxstudio Portals specialist since 2011.

    What We Do

Unlock new flexibility in the cloud

Enable collaboration and increase your productivity. A cloud-based CRM solution gives you flexible new ways to work – as well as the flexibility to change and scale on-demand.

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Go beyond your internal CRM solution

Integrate Dynamics 365 Customer Engagement with the web, from self-service customer portals to a feature-rich content management system (CMS).

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Don't take our word for it. See what our customers have to say about their successful projects with Gap Consulting and Microsoft Dynamics 365.

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Keep up with our latest insights and news from Microsoft and Gap Consulting.

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  • Helping InHealth take their services online

    Everybody from Gap was a high quality resource and we really rate their knowledge and dedication.

    What we delivered

    • Increased staff productivity
    • Consolidated data for patients and staff
    • Reduced administrative costs
  • Making Shelter’s call centre more efficient

    Being a charity, every penny counts. We were impressed that Gap delivered on time and on budget.

    What we delivered

    • Simplified call handling for faster calls
    • Enhanced customer service
    • Compliant processes and auditing
  • Transforming the HFMA’s membership visibility

    We’ve missed opportunities because we didn’t have accessible knowledge. Gap’s solution should make us smarter as an organisation.

    What we delivered

    • Centralised membership data
    • Automated renewals
    • Improved member communication

  • Streamlining Ribby Hall Village’s marketing

    We’ve saved £92k to date in marketing costs, which has more than paid for the project work.

    What we delivered

    • Improved customer profiling
    • Reduced administrative costs
    • Better in-house marketing abilities

We love a CRM challenge.

And you'll love that we deliver everything you need to overcome yours.

From first steps to exciting new ideas.


Need a Dynamics
365 Customer Engagement partner?

Gap Consulting is the largest specialist CRM practice in the UK, bringing together expert consultants who are passionate about your success.

Evaluating Microsoft
Dynamics 365?

There's nothing more useful than shared knowledge from people who have worked with Microsoft Dynamics Customer Engagement 365 first-hand.

Issues with an
existing project?

Whether it's your relationship or solution that's broken, we'll assess your project and transition your business to Gap Consulting. Every year we take on customers who are already working with Dynamics 365, and need CRM help.

Replacing a legacy application?

If you're using an older platform like Iris, Goldmine, or Siebel - or a bespoke platform - there's every chance you're being left behind.

Speak to Gap Consulting about Microsoft Dynamics 365 Customer Engagement.

What we do.

We deliver CRM success. From new Dynamics 365 implementations to fresh ways of working.

A leading Microsoft Dynamics 365 Gold Partner.

What we do

Let's talk about xRM

Gap Consulting has been extending Dynamics 365 Customer Engagement into great customer xRM solutions since 1999. We know where to stay 'out of the box' and where to flex. What's your Dynamics 365?

Adxstudio and Online Portals

We are delighted Microsoft acquired Adxstudio, because we've been building Adx portals since 2011. We like to share our portalfolio, so let's talk about your self-service needs.

Upgrade and Rescue

If you want to upgrade to Dynamics 365 Customer Engagement, or need a new Partner, get in touch. At Gap Consulting, we want the long-term, quality customer relationships, as we know these are the most successful.

Systems Integration and Data Migration

If you have a more complex, technical requirement to deliver, you need our specialists. Adept at designing and building systems integration and data migration packages, we'll put you in safe hands.


Your CRM Partner. From strategic advice to practical ongoing support.

Successful projects built on a proven methodology.


CRM Strategy and Advice

Let's talk about your business plan. We can align a strong Dynamics 365 Customer Engagement delivery to your business goals to ensure maximum benefit. The earlier we speak, the better.

CRM Deployment

Our Dynamics 365 practice is large, professionally qualified and bring the experience of hundreds of CRM initiatives to you. Waterfall, agile or hybrid model projects; deploy with Gap Consulting.

CRM Rescue

Sometimes projects and relationships falter. Whilst it's disappointing, the best action is to find the right Partner to put confidence back in place, and to relaunch your project. Speak to Gap Consulting today.

CRM Support

Gap Consulting's support team is worth shouting about! We have an onsite team of certified professionals who are working with our customers day in, day out and providing high service levels.


We know Dynamics 365 Customer Engagement. But we also work with you to understand the challenges your industry faces.

Financial Services

Close relationships are central to financial services, but there's also a need to address complex risk and compliance issues.

Get started


Charities and not-for-profit organisations are constantly juggling. They balance costs with an increasingly complex, multi-channel presence and significant social pressures.

Get started

Public Sector

From government to education and healthcare, the public sector is under increasing pressure to reduce costs while improving services.

Get started

Professional Services

In professional services, there's nothing more important than relationships.

Get started

Gap Consulting has worked exclusively with
Microsoft Dynamics 365 since 2005

  • Founded


    Gap Consulting is founded in 1999.



    Siebel Consulting Partner, leading with CRM solutions.



    Achieved Microsoft Certified Partner Status.

    Next big thing


    Considering the 'next big thing'.

  • Dynamics


    Decided to work exclusively with Microsoft Dynamics CRM.

    Gold Certified


    Recognised for our commitment to Microsoft Dynamics CRM.



    Standardised on Adxstudio Portals, achieving Adxstudio ISV status.



    Recognised with the Microsoft Dynamics Presidents Club Award.

  • ISO Certified


    Achieved ISO27001 and ISO9001 accreditation meeting rigorous standards.



    Joined the G-Cloud Framework.



    Microsoft Partner of the Year finalist.

    Cloud Gold


    The 1st UK partner to be awarded the Microsoft Cloud CRM Gold Competency.

  • Dynamics


    Dynamics 365 launches in the UK.

    Dynamics 365


    Customer Engagement becomes the new home of CRM.