Upgrades and Support

We upgrade approximately 80% of our customers within 12 months of a Microsoft Dynamics CRM major release.  We have some customers who like to be at the leading edge, benefiting from new features quickly and using the most current Microsoft technologies.  However, we also have customers who want to upgrade when their organisation is absolutely ready, and we work flexibly to cater for these varying needs.

We support 100% of our active Microsoft Dynamics CRM customers via an annual support contract, and have provided this support for 70% for 3 years or more.  We strongly believe in the longevity of relationships, and work hard to support our customers so that they want to remain with Gap Consulting.  So, if you are considering an upgrade, or want to improve your Microsoft Dynamics CRM support, please Contact Us.

Upgrading Microsoft Dynamics CRM

Microsoft Dynamics CRM 4.0 customers with Microsoft Software Assurance that was valid in April 2011 are entitled to Microsoft Dynamics CRM 2011 software.  You will require a Partner such as Gap Consulting to carry out the upgrade, and this can be done in as little as 4 days, allowing time to test run your upgrade a number of times in a test environment.  

If you would like to know more about upgrading, please Contact Us.

How do I know if our Microsoft Software Assurance is valid?

When you buy Microsoft Dynamics CRM you will usually have 2 or 3 years Software Assurance, depending on the licensing program you have purchased from.  Software Assurance has many benefits including elearning, access to CustomerSource, Microsoft's home use program and software upgrades.  As the term of your Software Assurance ends, your Microsoft Partner will contact you to renew this optional cover for a further term, thus protecting your IT investment and allowing you to keep it current.

Your Microsoft Partner will be able to tell you if your Software Assurance is still valid, but if you are not able to contact them, please contact Gap Consulting and we will check for you.

What is available in Microsoft Dynamics CRM 2011?

Information regarding Microsoft Dynamics CRM 2011 can be found on our End User and Organisation Features pages.

Whilst the solution itself is greatly enhanced, we can also now offer customers the choice of an on premise solution, or Microsoft's new 'CRM Online' hosted service.  This is an exciting development in the CRM industry and will make Microsoft Dynamics CRM even more available to any size of enterprise.

Support

Gap Consulting has a dedicated Support team based at our Head Office.  Whilst we always offer a comprehensive Support Contract to customers* who have used our Consultancy Services, we also come across businesses who want to consider moving their support arrangements from an existing Partner.  Gap Consulting Support covers the following:

• Technical Incident Support
• Functional Support
• Change Advisory Support

If you would like to review a copy of Gap Consulting's Microsoft Dynamics CRM Support Contract, please call us on 0800 019 2406 or via our Contact Us page.

*Microsoft Dynamics CRM Online customers will be entitled to support through Microsoft themselves, and may not require additional support from Gap Consulting, depending on the nature of their solution.