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Gap Consulting Blogs

Invest to impress

Professional Service organisations need to focus their efforts on value add activities, irrespective of their location. Efficiency improvements come from a number of sources, but when you are working in an environment that is invariably not your own office, you need to work unhindered. You need access to timely, accurate information and supporting documentation to deliver to your clients. An effective mobile strategy is essential to be able to continue being efficient on the move.

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The silo is dead. Long live collaboration.

In an increasingly digital world, client engagement professionals can no longer work in a silo. In order to remain competitive and - importantly - current, organisations and their workforces need to be able to work in a collaborative and connected way.

Clients’ expectations are increasingly rising. Technology is understood much more these days; clients know how it works and when it’s not supporting them. For Professional Services organisations, this lays their service bare, as technology (or lack-there-of) can no longer be seen as a suitable/appropriate reason for less than perfect service. If you don’t have the technology, clients will ask the question “why?” and if you’ve got it, but don’t use it effectively, they’ll ask “why not?”.

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Happy work force, happy clients. With the Microsoft Cloud for Professional Services

Implementing the Microsoft Cloud - including Office 365, Microsoft Azure and Microsoft Dynamics CRM - is a great strategy to better focus on your customers to deliver exceptional service levels and outstanding customer experiences. At Gap Consulting, we understand that when it comes to Professional Service organisations, customer satisfaction is key.

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Future Decoded 2015 - the lowdown

Microsoft Cloud Arrives in the UK allowing businesses to think big, innovate and accelerate growth

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XRMToolbox – The PowerBI Option-Set Assistant

If you have worked with PowerBI connecting to Microsoft Dynamics CRM you will most likely have discovered a big flaw in terms of option-sets. It is not possible to retrieve the label (text) value of option-sets (both normal and global). The new XRMToolBox tool 'PowerBI Option-set Assitant' aims to alleviate this problem.

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Achieving professionalism in professional bodies

HFMA is an example of a professional membership body that focused on the needs of finance staff in the Healthcare sector, they wanted to manage their members better at a practical level, but also offer them easier ways of interacting with the organisation. By taking more of their processes online, and delivering more engagement through their website, they are now offering their members more, whilst simplifying the way they work together. The have a professional service experience, for professional members.

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