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Gap Consulting Blogs

CRM2015 & Cortana

Amongst the many new features in Microsoft Dynamics CRM 2015, mobile users will be interested to see that Cortana, Microsoft's intelligent virtual assistant on Windows Phone 8.1, is going to be integrated with the CRM platform.  With Cortana, users will be able to set up meetings, and reminders, search for contacts, accounts and activities, view customer lists and create new customer records  - all with voice commands.


Here's a quick demo video Microsoft has posted showing off Cortana and Dynamics CRM, along with other voice-activated mobile capabilities Microsoft Dynamics CRM 2015 Cortana demonstration.

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Microsoft’s Future Decoded

“We are very excited about the messages coming from Future Decoded!” stated Andy Dudley, MD of Gap Consulting. “We have been working with Microsoft and Microsoft Dynamics CRM for over 10 years. Our clients truly understand the reasons for using IT to transform their business and are leading the way in terms of their understanding of how their customers interact through different channels, using data to make informed intelligent decisions, and building new processes to make their people effective & their organization competitive, “ commented Dudley. “With the move to cloud, mobile and productivity, Gap Consulting are well positioned to take their customers further on this journey in terms of providing services to enable innovative business transformation. We are not only providing this for Dynamics CRM, but for O365 too, enabling customers to maximize offers from Microsoft that are driving this change e.g. Sales productivity suite,” stated Dudley.

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Calculated Fields in CRM2015

CRM2015 introduces a new feature to help with real time calculations. In previous versions of CRM, you would need additional development in order to do this, such as writing code using Plug-ins or JavaScript. Calculated fields can use values from the current entity or related entities, but cannot span more than 2 entities. A Calculated Field will always be displayed to the user as a read only field.

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