Microsoft Dynamics CRM 4.0 - Key Features

Microsoft Dynamics CRM provides employees with an intuitive interface which sits comfortably within applications they will probably already be familiar with. Sales, service and marketing representatives can work from within Microsoft Outlook to access comprehensive customer or incident histories, view product and sales literature, track customer related tasks and appointments, and manage contacts and campaigns.

Since Microsoft Dynamics CRM works seamlessly with Outlook, employees can manage customer interactions quickly and efficiently. A Microsoft Dynamics CRM user can take a received e-mail from a prospect, promote the e-mail to a customer record, and use pre-configured workflow rules to schedule future interactions with this prospect - all without ever leaving the Outlook interface

Help increase sales force capability

Microsoft Dynamics CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, track customer communications efficiently, and automate key stages in the sales process. This inevitably produces a shorter cycle, higher close rates, and improved customer retention.

Improve customer service capabilities

Microsoft Dynamics CRM Customer Service helps your business increase its capacity to handle requests - without increasing your employee count. Microsoft Dynamics CRM Customer Service helps your service representatives provide customers with the consistent, efficient service they expect.

Market your business

Microsoft Dynamics CRM Marketing functionality gives you the structure and tools to plan and execute your own marketing campaigns, and manage your responses. It's 'closed-loop' marketing tells you which campaigns really generate business, enabling you to refocus efforts onto strategies that really work.

If you are interested in Microsoft Dynamics CRM and would like an information pack or have a question for the Team, please Contact Us.