Use our Support Services

We believe it’s important that our customers have access to specialist assistance when they need it, so we have a dedicated office-based Support Team.

Our support contracts are provided on an annual basis, and are price-banded by the number of Microsoft Dynamics CRM users within a deployment, allowing you to flex as your deployment grows. We aim to make our support services as comprehensive as possible, and regularly review our offering against what our customers actually request from us.

What does a Gap Consulting Support Contract cover?

Our support contracts offer the following ‘layers’ of support:

Functional support – a 2nd line service for the ‘how do I?’ queries that allow Gap Consulting to transfer Microsoft Dynamics CRM knowledge to the customer. Functional support increases user confidence, and adoption of the CRM solution is significantly enhanced. Functional support can be used by the end-user and customer IT support staff.

Technical Incident support – a 2nd line service for customer-nominated IT representatives to report technical Microsoft Dynamics CRM issues, defined as Incidents, for Gap Consulting to manage through to resolution.

Change Advisory support – we also accept change requests, and positively encourage customers to seek our advice when customising Microsoft Dynamics CRM themselves. Why not consider making Gap Consulting part of your Change Advisory Board? We can ensure that customer-led customisation does not negatively impact your existing solution design, therefore protecting your Microsoft Dynamics CRM investment.

Support is an extremely important part of Gap Consulting’s customer proposition, and a majority of our customers renew their support contracts year after year.

Do you want to move your support from an existing partner?

Gap Consulting are happy to provide support to those who want to move from an existing Microsoft Dynamics CRM Partner. We can arrange to review your Microsoft Dynamics CRM solution and affect a support handover. All we ask is to have reasonable access to the solution, and for disclosure of any outstanding technical issues or concerns.

There are many reasons why Microsoft Dynamics CRM customers can become disillusioned with their current support arrangements, but the Microsoft Partner community gives you choice, and we would like to be your chosen Microsoft Dynamics CRM Partner.

To discuss Gap Consulting’s Microsoft Dynamics CRM support offering in more detail, please call us on 0800 019 2406 or Contact Us and find out how we could help you.