eService Accelerator for Microsoft Dynamics CRM

Microsoft Dynamics CRM eService Accelerator

The CRM eService Accelerator shows customers an excellent example of how the Microsoft Dynamics CRM External Connector can be implemented to its best advantage.

This Accelerator is a Service Portal that supports end customers over the internet.The portal itself is highly customisable and configurable, to expose any Microsoft Dynamics CRM entity or data – in this case Service-related – and to maintain website look and feel. Logins and passwords are managed using the ASP.NET membership provider, and an invitation process is triggered using workflow when the Microsoft Dynamics CRM contact’s eService access level is set accordingly. Not only can end users create and review their own Service Cases, but they can also access an online knowledge base with keyword and full text search.

Speak to Gap Consulting now on 0800 019 2406 or Contact Us to find out how you can leverage your existing Microsoft Dynamics CRM investment, or deploy a new and innovative Microsoft Dynamics CRM solution.