Microsoft Dynamics CRM 2011 offers the most flexible licensing model yet for on premise deployments. With the emphasis on flexibility and choice, you can buy your licences to suit your user needs.
- Full user licence providing read/write access
- Limited use user licence providing limited access to specific CRM data
- Additive user licence for those upgrading limited users to full access
- Employee Self-Service (ESS) licences for those requiring API access to CRM data via a web portal or similar
Microsoft Dynamics CRM is licensed on a per user, per device or per employee self-service basis for on premise solutions. This means that for businesses where multiple users access a single machine e.g. within a call centre, one device licence is required per machine.
You will need one licence per physical server, and a licence for each person or device using Microsoft Dynamics CRM. Where you are offering a self-service portal to your employees, these employees will require an ESS licence if they are accessing and updating CRM data.
To establish the correct licence mix for your organisation, contact us now on 0800 019 2406 for assistance.
How many licences will you need?
As described above, Microsoft Dynamics CRM is licensed on a per user, per device or per self-service employee basis, and the application runs from your server or servers, depending on your infrastructure architecture (on premise). Your server, or servers, will need to be licensed as well as a licence for each person, device or employee self-service (ESS) user accessing the system.
If you have users who require limited access to your CRM solution, they will use a limited access user licence. Use of this licence must be determined based on the areas of data these users will access, as there is a very specific data and feature set for this licence. Gap Consulting can assist you with more detailed information. If you subsequently decide your limited users need access to additional data or features in Microsoft Dynamics CRM, you can upgrade them using an additive user licence.
The ESS licence is new to Microsoft Dynamics CRM 2011. It supports employee access to Microsoft Dynamics CRM via an API. This means that the employee does not use Microsoft Dynamics CRM directly, but can access and update the data it contains via a web portal.
If you want to share your Microsoft Dynamics CRM data with a wider audience, e.g. your customers, you may require an External Connector licence to provide you with a portal solution. The External Connector provides the right to use CRM data via an API by non-employee users, and is a single licence cost per server.
Microsoft Dynamics CRM is designed to provide you with the flexibility to licence the exact needs of your users, and to respond to future changes in your user and customer base. You can combine full, limited and ESS users as well as per user or per device licences, the choice is yours...
Please Contact Us to investigate your user licence needs.
Are you entitled to a discount on your licences?
Possibly. Microsoft offers substantial discounts for certain groups of users, for example, government bodies, registered charities and educational groups. Contact Gap Consulting for more information, or to see if you may qualify.
How do I purchase Microsoft Dynamics CRM licences?
Microsoft Dynamics CRM licences are available for you to purchase via a Microsoft Partner, such as Gap Consulting, or via a Select or Enterprise agreement. Microsoft Dynamics CRM is a Business Solution, so cannot be bought ‘off the shelf’ like some other Microsoft products. Knowledge and experience are required to install and deploy the solution, hence it’s availability through Partner businesses. Gap Consulting would always recommend using a Microsoft Partner who has specific experience in deploying Microsoft Dynamics CRM, as opposed to a Microsoft Partner experienced in another Microsoft product or field.
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How much does Microsoft Dynamics CRM cost?
Contact Gap Consulting for up to date pricing information for your business. There are several different types of licences so it is important to get the right information. You can also choose a licence program to suit your needs, which may include spread payments, ownership rights and so on.
We choose to work with licence distributors who can offer our customers the best value for money. Whilst licence costs fluctuate slightly month by month, we can give you a licence estimate over the phone, so contact us on 0800 019 2406 to get a quote.
How long does Microsoft Dynamics CRM take to deploy?
This really depends on the complexity of the project itself. Customers using Microsoft Dynamics CRM can be up and running in as little as 12 days. Projects that require more configuration time obviously take longer, however, Microsoft Dynamics CRM can be developed rapidly, decreasing time and cost for the Customer.